BMTC turns a deaf ear to commuters


The New Indian Express


By Sangamesh Menasinakai

21st October 2010 07:25 AM

BANGALORE: Have a grouse against the buses of Bangalore Metropolitan Transport Corporation? Sorry, there are no complaint boxes for you.

Most of the BMTC buses have removed the phone numbers, postal address and email details for contacting the authorities and the complaint boxes too have disappeared.

“The BMTC is not interested in listening to the public,” said M Srinivasmurthy of Vijaynagar who is a frequent bus user. “It has shown its incapability in controlling the staff.”

The boards that displayed the contact numbers have now been replaced with pictures of gods and goddesses.

The bus staff are not complaining.

“After removing these boards, we are much more relaxed and breathing easy,” said a conductor who did not want to be identified.

Some passengers who made an effort and found a way to communicate with the BMTC through e-mails are not too happy.

Most of the time, the reply is a standard “BMTC regrets the inconvenience caused to you and the co-passengers. The driver and the conductor of the bus have been called for personal inquiry and necessary action will be initiated against the erring crew”. But no information comes through on the action taken on the erring crew.

This lack of information also goes against the Right to Information Act that requires every public authority to provide as much information to people through various means of communication for them to use the Act to obtain information.

A BMTC official promised immediate action on being questioned on the violation.

“Some numbers have changed, we will update it at the earliest,” said Sampangi Ramegowda, divisional traffic officer (BMTC).

Calling BMTC? Try your luck

Express called these numbers and here’s what it found:


9945224422;Does not exist

9945670253(Sarathi);Does not exist

12667;Please check the number.

080 22952522;Busy or dead


080- 22952512;Call during office hours


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